Privacy Policy

MRORealtor.com website is owned by Marvin R. Orellana "MRO Realtor", which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we process the information collected by MRORealtor.com, and explains why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the MRORealtor.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect

When you visit MRORealtor.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the site, we collect information about the individual web pages or properties you view, what websites or search terms referred you to the site, and how you interact with the site. We refer to this automatically collected information as "Device Information."

In addition, we may collect personal data you provide to us directly, which may include, but is not limited to:

• Name and surname

• Email address

• Mobile phone number

• City or area of residence

• Organization or brokerage

• Property preferences or interests

• Payment and billing information, if applicable

This information may be collected when you:

• Fill out a contact form

• Request information about a property

• Schedule a consultation or appointment

• Subscribe to our newsletter

• Opt in to receive SMS text messages

We collect this information to be able to fulfill our agreement with you and provide our services.

Why do we process your data?

Our top priority is customer data security. We may process only minimal user data, only as much as is absolutely necessary to maintain the website and provide our services.

Information collected automatically is used only to identify potential cases of abuse and to establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information that could identify you as a specific individual. However, if you wish to use some of the website features, receive our newsletter, receive SMS updates, or contact us directly, you may need to provide personal data such as your email address, first name, last name, city of residence, organization, and telephone number.

You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website features and communications. For example, you will not be able to receive our newsletter, text message updates, or contact us through certain forms.

Users who are uncertain about what information is mandatory are welcome to contact us at mro@mrorealtor.com.

SMS text messaging and communications

When you provide your mobile phone number and choose to opt in, you consent to receive SMS text messages from Marvin R. Orellana "MRO Realtor" related to:

• Property listings and updates

• Open house invitations and reminders

• Appointment and consultation confirmations

• Follow up messages related to your real estate inquiries

• General real estate tips, market information, and service updates

Message frequency: Message frequency will vary depending on your interaction with us and your preferences.

Message and data rates: Message and data rates may apply according to your mobile carrier plan.

How to opt out:
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After you send the message STOP, we will send you a confirmation SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us, unless you opt in again.

How to get help:
If you are experiencing issues with our messaging program, you can reply HELP for more assistance or contact us directly at info@mail.mrorealtor.com.

Sharing and use of your mobile number:
We use your mobile number only for the purposes described above. We do not sell, rent, or share your mobile number with third parties for their own marketing purposes. We may share your number with trusted service providers that help us deliver SMS messages (for example, SMS delivery platforms and carriers), but only to the extent necessary to operate the messaging service.

Your rights

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights in relation to automated decision making and profiling

If you would like to exercise these rights, please contact us using the contact information below.

Additionally, if you are a European resident, we process your information in order to fulfill contracts we might have with you (for example, if you make an order or enter into an agreement through the site), or otherwise to pursue our legitimate business interests described above. Please note that your information might be transferred outside of Europe, including to Canada and the United States.

Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal data in our control and custody. However, no data transmission over the internet or wireless network can be guaranteed as completely secure.

Legal disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information

If you would like to contact us to understand more about this Policy or wish to contact us about any matter relating to your personal information, you may send an email to:

info@mail.mrorealtor.com